How to reset your lost password?

How to reset your lost password?

If you are having problem signing in because you are not able to remember your password, you can use “Forgot Password” link to create a new password.

On the login screen, click on “Forgot Password” link.

On “Forgot Password” screen, please enter your registered email and click “Submit”.

You will receive an email on your provided registered email id with “Reset Password” link.

Click on “Reset Password” and provide a new password meeting the password criteria.

Your password will be reset and you can login using your new password.


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