The Alerts and Notification options in your store is designed to automatically notify your staff of any status changes on the work order. The notifications are only sent to users who have their mobile numbers added in the manage staff page. the following image shows you the global settings for your shop:

If a certain individual does not want to receive a text message, you can go to the manage staff page and remove their mobile number.

If you have any more questions or concerns, please contact our success team at 1-800-268-3437 ext 4