FAQ
AutoServe1 Alerts & Notifications explained
The Alerts and Notification options in your store is designed to automatically notify your staff of any status changes on the work order. The notifications are only sent to users who have their mobile numbers added in the manage staff page. the ...
How do I remove tickets off my dashboard?
If you don't have integration running at your shop, and you'd like to remove tickets from your dashboard you must first sign in as a service advisor and look at the store list. From there, click on the paper icon beneath the RO#. Click the image ...
Why doesn't schedule maintenance load?
If you're experiencing issues with scheduled maintenance loading, it's typically because the VIN was not scanned or a year make and model and engine size was not selected. Follow the steps below to see the vehicle scheduled maintenance appear. Step ...
How do I reset my password?
You can reset your password by doing the following. Step 1: Go to the login page and click on the "forgot password" button. Step 2: Then enter your AutoServe1 username and hit submit E-mail field is blank when attempting to create/change password? ...
How can I view a vehicles history?
You can view any vehicle's history in AutoServe1. Follow the steps below to see how. Step 1: Sign in as an advisor or a technician Step 2: Select a ticket on your dashboard and open the inspection page. Step 3: Click on the history button to view ...
Which tablets can I buy myself for use with AutoServe1?
What is my admin PIN?
So you're a legacy user and you've lost your admin pin. Please contact AutoServe1's technical support team by email, phone, or by creating a support ticket in AutoServe1. You can do so by clicking on the "?" in the top right corner of AutoServe1. ...
How can I see if my team is really using AutoServe1 in my shop?
You can view your stores' usage form the admin page. But of course, you must have an admin role and password to access this. Step 1: Select an admin user from the employee list Step 2: Click on the top left drop-down and select admin. Step 3: You ...
What do I need at my shop to use AutoServe1?
In order to run the AutoServe1 software at your shop, all you need is the following: A computer capable of running the Google Chrome Browser. A tablet we have confirmed is compatible with our application. Please see this page to see which tablets we ...
Does AutoServe1 run on the iPad?
Yes, AutoServe1 currently runs on a number of both Apple and Android devices. We're working on adding more Android and Apple devices to that list, so stay tuned! Minimum requirement for Apple devices is that they must be running, or be able to update ...
How do I put arrows and circles on images I take?
In order to annotate your images follow these simple steps. Step 1: Upload a picture to an item by clicking on the camera icon in the inspection. Step 2: Snap the picture on your tablet and press OK to confirm you'd like to upload it. Step 3: Click ...
How long can my videos be?
When recording videos for an inspection item in AutoServe1, you're able to record about 10-15 seconds with the lowest resolution set for the camcorder. For more instructions on how to set your camcorder resolution to something smaller, please visit ...
What are some AutoServe1 best practices?
Here are the top 5 best practices for all AutoServe1 users. Pictures are worth a thousand words: Don't hesitate to snap photos or take videos of your client's vehicle. Your customers can see pictures and videos from any device that has access to the ...
How do I run AutoServe1 on my phone?
It's almost the same as running AutoServe1 on a tablet. Connect your device to the internet Download and install Google Chrome onto your Android device. Ensure the camera and camcorder resolutions are set to the lowest setting. Install the VIN ...
Why aren't tickets integrating with AutoServe1 from Protractor?
If you don't see your work orders in Protractor populate into AutoServe1, you may not be using the right inspection name, or you may have accidentally changed the inspection name which would result in the inspection never transferring across. If you ...
Why is my VIN scanner not working?
There's a good chance that the VIN scanner application is not yet installed on the tablet. However, if the tablet setup guide here, did not resolve your issue, please contact our technical support team. Phone: 1-800-268-3437 Email: Sales ...
What are the required internet speeds for AutoServe1?
AutoServe1's required connection speed is a minimum of 10Mbps download and 5Mbps upload for smaller shops (approximately devices of tablets + desktops). In general, the more devices running on your shops network would require more bandwidth and a ...
How to identify your tablet.
Android On Android device select “Apps”. Locate “Settings” in the apps menu. This often looks like a gear icon. Locate and select “About Phone” or “About Tablet” or “About Device” (name is different for all devices). Look for “Model Number” or ...
How to identify your version of Chrome.
*This applies to all OS (Windows/MacOS/IOS/Android) First method: Open your Chrome browser. Type "about://version" or "chrome://version" in the address bar without quotes and hit enter. Second method: Open your Chrome browser. At the top of your ...