ARC System Setup Guide

ARC System Setup Guide

Bellus3D ARC System Setup Guide

 Version 1.14.0


Table of Contents

Overview

Terminology

Prerequisites

Hardware Requirements

ARC Mounting Frame

Installation

Install ARC Host Service

HTTP Port

Camera Update

Launch The ARC Scan App

Create an ARC Station

Station Manager

Create A Face Cloud Account (Optional)

Save to Face Cloud

Dental Bite Plate Scan (for ARC-4/7 only)

Navigation Bar

New Scan

Full Screen

Settings Sidebar

Configuration

Station Manager

Calibration

Restore to Factory Calibration

Manual Calibration

Model Export

Operator Mode

Face Cloud

Help

ARC Scanning Guide

ARC Setup Guide

Knowledge base

Support

Speed Test

Camera Troubleshooter

About

Version

Registration

Troubleshooting

Bellus3D Host Service issues

ARC Camera Not Connecting

ARC Camera LED light status

Slow Face Cloud Upload or Download Speed

Sign-in failure

Register camera failure

Incompatible software version

ARC SDK Documentation


Overview

This document contains instructions for an ARC system administrator to set up and configure an ARC system. It also includes troubleshooting guides. Please refer to the ARC Scanning Guide for instructions on how to scan a face.

Terminology

  • ARC Camera: A 3D face scanning camera with an embedded processor and a USB connector.

  • ARC Host Device: A computing device that works with one or more ARC cameras via USB connections for face scanning. Currently only Windows 10 host devices are supported.

  • ARC Host Service: A background service that runs on ARC Host Device

  • ARC Scan App: A web browser application running on ARC Host Device for interacting with ARC Host Service and ARC Cameras for face scanning.

  • ARC Station: A grouping of one or more ARC cameras that operates together for scanning. Mounting frames are required for multi-camera stations. All cameras of a station must be connected to the same USB hub and a Host Device.

  • Face Cloud: A cloud storage operated by Bellus3D for storing your scanned models so you can view, share, or export 3D files from them at a later time or from a different device. You must create a Face Cloud account in order to use the ARC Scan App but uploading scan models to the Face Cloud is optional. You can browse or view Face Cloud models with a web browser. You can also delete any uploaded models any time. All uploaded models are governed by the Bellus3D Privacy Policy available from the Bellus3D web site.

Prerequisites

Hardware Requirements

  • Bellus3D ARC camera

  • Windows 10 computer with Intel Core i3, M3 or above processor, 4GB of RAM, 100MB or more of free disk space

    • Tested host PC: Surface Pro 7 and Surface Go 2 M3

  • The ARC camera is powered by USB. 

  • A single ARC camera can be plugged in to your computer’s USB3.1 port directly provided that your computer can supply 5V/1.2amp of power. You may need a Type C to USB3.1 Type A female adaptor if your PC doesn't have a USB 3.1 Type A port and only has a Type C port (e.g. Surface Go 2 M3). You will need a powered USB hub if your computer cannot supply sufficient power via USB or you need to connect more than one ARC cameras to your host computer:

    • USB Hub for ARC-4 (4 cameras): 7-port, 35W or more powered adapter

    • USB Hub for ARC-7 (7 cameras): 10-port, 60W or move powered adapter

ARC Mounting Frame

  • ARC-1 (Single Camera): No special mounting hardware required. The camera includes a ¼ inch thread for mounting on a tripod.

  • ARC-4 or ARC-7 (Multi-Camera System): Special mounting frames required and are available from Bellus3D.

Installation

Install ARC Host Service

  1. Unzip the Bellus3D ARC<version>.zip file by clicking Extract All.

  2. Double click the Bellus3D ARC Installer <version>.exe to install. 

  3. Click Install to use the default location (“C:\Program Files\Bellus3D\ARCHost”). Or, you can pick your own installation location by clicking Browse.

  4. Click Finish

HTTP Port

The Bellus3D Host Service is a web service that requires http port 3001 to be open.  If port 3001 on your computer is already reserved for another service, when you double click the launcher, follow the instructions to change the default port. 

Camera Update

You will be prompted to upgrade your ARC camera software or firmware if necessary after you have installed or updated your ARC software on our host computer. The update requires Internet connection and may require downloading a large file so please make you have high-speed broadband connection during the update. Please note: once you update the camera software, you won’t be able to downgrade to the previous version. If you do not wish to upgrade, please uninstall the new version and re-install the previous version of ARC software.

Launch The ARC Scan App

After installation has finished, the Bellus3D ARC scan app will be opened automatically through your default browser. 

Or, you should have this short-cut icon on your desktop. You can also double click it to launch your ARC Scan App.


Create an ARC Station

A station is one or more ARC cameras that operate together for scanning purposes. The ARC system currently supports ARC-1 (single camera), ARC-3 (3 cameras), ARC-4 (4 cameras), and ARC-7 (7 cameras). You must create at least one station before you can start scanning.


  1. The first time you start using ARC camera(s), you will be presented by the screen below. Please click the Create Station button below to create a station.


  1. For creating ARC-1 stations, you can connect the camera directly to the host computer’s USB port (provided the computer can supply 5V/1.2amp of power via the USB port). For creating a multi-camera station (ARC-4 or ARC-7) or if your computer cannot provide sufficient power, you must first connect the cameras to a powered USB hub, and then connect the hub to the host computer. The cameras should show a green light when it is ready. Click the Next button.


  1. Pick the single camera layout if you are setting up a single camera (ARC-1). For multi-camera (AR-4,7) stations, choose the camera layout that matches our camera mounting system.


  1. You should see all the cameras connected and detected. For ARC-1 stations, as long as there is one camera ready, you will be able to continue by clicking the Next button. For ARC-4 or ARC-7, you must have at least 4 or 7 cameras connected to continue. Please note that you can configure a station with fewer cameras than what is connected. For instance, if you already have an ARC-7 station, you can create a new ARC-1 station using only the center camera, or an ARC-4 station using only the 4 middle cameras.


  1. If any of the connected ARC cameras has not been registered, you will be prompted to register the cameras first before you can move forward to the next step by clicking Register All Cameras. You will need to provide an email address to register the cameras to. You can also register a camera under About->Registration. Internet connection is required to register your cameras.



  1. Once all cameras are registered, you can click the Continue button to continue the creation of your station.


  1. The host computer will attempt to connect to all cameras of the station via the USB port. If the cameras are connected successfully, a preview image will be taken from each camera and displayed in a thumbnail window. Once you see a preview image from all your cameras, click the Next button. 

ARC-1 station

ARC-7 station


  1. ARC-4 or ARC-7 Only: Position your head in front of the center camera roughly 35 cm away and keep your head in the middle of all the cameras. Press “Refresh Cameras” to update the camera preview images until your head appears in all the cameras. Manually drag the corresponding camera preview image to match the correct camera layout and head orientation.

If your bottom camera is installed horizontally, please use the Rotate button next to the image to adjust the preview to the correct position.



  1. Click the Finish button and enter a station name to save your station with.



Station Manager

Station Manager is used for managing your configured stations. You will be able to see all the stations that you have configured on this PC. Click the Configuration button then Station Manager button on the side bar to access Station Manager.



You can perform the following operations to a station as shown below:

  1. Switch to a new station that is not currently in use by clicking the Select button

  2. Check the station status of a currently occupied station by clicking the Status button

  3. Rename a station by clicking the Rename button

  4. Delete a station that is not currently in use by clicking Delete button


Your ARC cameras have been calibrated in the factory and should be ready for scanning. However, we recommend that you recalibrate each time you set up a new ARC station. Please follow the instructions of "How to Recalibrate" to recalibrate the ARC cameras, or if you are seeing poor 3D scan results



Create A Face Cloud Account (Optional)

You can create a Bellus3D Face Cloud account to upload your models to the cloud. An Internet connection is required and your computer must be able to connect to the Bellus3D server to create a new account.

Click the Setting icon to open the sidebar, then click the Face Cloud button.


Click the registration link below and follow the instructions to create a new Face Cloud User Account. If you have created a Face Cloud account previously, click Sign In instead. 


New account signup requires email verification.  After signing up, please check your email inbox for a verification email from Bellus3D (or check your spam folder if you cannot find the email in your inbox).  Please click the link in that email to verify your email address and activate your account.  

Save to Face Cloud

If you have enabled “Auto upload model to Face Cloud” in the Face Cloud menu of Settings sidebar, your models will be automatically saved to your Face Cloud account so you can access them later from a web browser and you do not need to export the files locally after each scan (although you could do both.) 


Broadband Internet connection is required to save to Face Cloud. You can access your Face Cloud files by selecting Face Cloud in the Settings menu, which will open a web browser window. You can also delete the uploaded models anytime. All uploaded models are governed by the Bellus3D Privacy Policy available from the Bellus3D web site.



Dental Bite Plate Scan (for ARC-4/7 only)

If you have enabled the Dental Bite Plate feature in Settings->Configuration, you will see a Dental Bite Plate button on the screen. Click to enable it and you will be presented with a dental plate icon in the oval. If the subject’s mouth is biting a dental bite plate created from a Bellus3D bite plate file, the bite plate will be processed separately from the face scan and will retain accurate details and not smoothed with the face scan. This allows more accurate alignment with other dental scan files. The feature is available for ARC-4 (FACE mode) and ARC-7 only. You can download the Bellus3D dental bite plate file from the Settings menu.


Navigation Bar

New Scan

New scan button is a quick access to start a new scan session.

Full Screen


Settings Sidebar

Click the Settings icon on the top right corner of the Home page to open the Settings sidebar.

Configuration

Station Manager

Calibration

Calibration controls the ARC camera calibration, which may be needed if the camera is producing poor 3D scans. You can press the Recalibrate button and follow the instructions on screen to recalibrate the camera when you see poor scanning results or you are not able to get the red oval to turn green in the scanning page.


Restore to Factory Calibration

You can restore to Factory Calibration by clicking on the Restore button below.

Manual Calibration
  1. Start manual calibration by clicking on the Start button in the screen above.

  2. Please fit you face in the green oval as shown below


  1. Click the Recalibrate button


  1. Once the calibration is complete, you can start a new scan from the Home page

Model Export

You may change your default export folder path here. 


If you need to export the output results to a network drive, please check out this Knowledge Base article for more information.

https://desk.zoho.com/portal/bellus3d/en/kb/articles/how-to-export-output-to-a-network-drive

Operator Mode

The operator mode allows you to remotely control the ARC Host Device and the Scan App from another computer on the same network. You will be able to start the scanning and view the scan result from another computer.


Face Cloud

This setting controls the automatic upload of face models to Face Cloud. Uncheck this box if you do not want face models to be automatically uploaded.

Help

ARC Scanning Guide

A link to open up this ARC Scanning Guide document.

ARC Setup Guide

A link to open up this ARC Setup Guide document.

Knowledge base

A link to a list of knowledge base articles

Support

You may submit a ticket to our help desk and send us logs by clicking buttons below.

Speed Test

Check your upload and download speeds to the Bellus3D Face Cloud server.

Camera Troubleshooter

A button to guide you through trouble shooting a single camera connection issue. You can send logs after the tests are done and send us a support ticket about it.


About

Version

Check your application version and see if there is a newer version available

Registration

For registering your ARC cameras. You can also register a camera during the station setup.

Troubleshooting

  1. Bellus3D Host Service issues

If you see the Scan App page cannot be reached in your web browser, your ARC Host Service is probably not running. The host service automatically started when you double clicked your launcher. Therefore, you can restart the host service by clicking on the ARC Scan App desktop. Alternatively, you can manually restart the host service following the steps:

1.1 Go to the Windows start menu and start Task Manager.


1.2 Check to see if the  Bellus3D ARC Service is running.


1.3 If the Service is running but you see an issue with the ARC Scan App, please click the “End task” button as shown in the picture above. Then, double click ARC Scan App launcher on the desktop.


1.4 If the host service is running but your web browser still shows http://localhost:3001 cannot be reached, you should check to see if port 3001 is open on your computer and you may need to change the default http port. Please see HTTP Port in the Installation section for details. Please make sure your antivirus software is not blocking the port.


  1. ARC Camera Not Connecting

If a camera is not connecting, please check to see if the USB cable is connected to the host computer or a powered hub. Try unplugging and replugging it back in. Make sure the host computer or the powered hub has sufficient power for all the connected cameras. If a camera can connect to the host computer but disconnects when you try to start scanning, the camera may not be getting sufficient power from the USB port. You may need to use a powered USB hub. See Prerequisites for details.

  1. ARC Camera LED light status

  • Green light: Camera is connected and is ready to scan.

  • White light: Camera is streaming.

  • Yellow light: Camera is not connected correctly. Need to troubleshoot camera connection.


  1. Slow Face Cloud Upload or Download Speed

    1. Please check your Internet connection

    2. Run Speed Test from the Settings menu to check your upload and download speeds to the Bellus3D server


  1. Sign-in failure

If you have any issue signed in as shown below, please check your Internet connection first. If there is still an issue after your Internet connects, please follow troubleshooting in Step 1 above.

  1. Register camera failure

If you have seen “camera registration failed : Message : invalid oauth token” error during camera registration. Please run the Speed Test from the Help menu. It is highly possible an Internet connection issue. Please switch to another Internet to try again.

  1. Incompatible software version

If you see a dialogue box as shown below when you check the app version after upgrade, please contact us by sending logs and submitting a support ticket.


  1. Submit a support ticket and scanning logs

If you still have trouble, please submit a support ticket by clicking the Help Desk button below. You can also upload scan logs and data to help us troubleshoot the problem by clicking the Send Logs button below. 

ARC SDK Documentation

The ARC Windows SDK documentation can be found on this page:

https://bellus3d.com/arc


Please contact Bellus3D for more details on becoming an ARC developer.



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