How to report issues or provide feedback

How to report issues or provide feedback

If you find bugs, errors or issues, here is the suggested way to report this information.

  1. Please list the device you are using the the version of iOS
  2. Include a screen shot, if appropriate that show the issue
  3. List the exact steps you followed that created the issues.  Such as:
    1. Launched the app
    2. Tapped all by date on the home page
    3. Tap the picture of my face scan (id number: xxxxxx)
    4. Opened face scan in model viewer
    5. Tap the ......  and this happened.
  4. We need the list to be able to reproduce the issue. If we can reproduce an error we can usually fix it.  But we need to know how you got to the error.
  5. If you have issues with aligning STL files (in Jaw or CBCT alignment), please let us know if it is possible to get a copy of the STL file.  If you can, upload it to Google Drive or similar cloud service and include a shareable link to the file in your Feedback or Support ticket.
  6. To create a support ticket, do this:
    1. Go to the Home page
    2. Tap on the gear icon on the upper left
    3. Tap on Feedback & Support
    4. Tap on Create a Help Desk Ticket
    5. You will then see a form
    6. Please fill out the fields
    7. In the description field, please follow the list approach in item 3 above

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