How to send logs and submit a support ticket in ARC Scan App
Please search for the KB articles first to see if there is an answer already
1. Click Setting button on the top right corner of the Scan App
2. Click Help->Support menu
3. Click Send Logs button
4. Enter your email and click Send Logs button
5. After the logs have been sent successfully, please click Help Desk
6. Make sure that you fill in the support ticket form with your email filled in Step 4
ARC Scan App User Guide
Bellus3D ARC System User Guide Table of Contents Terminology 3 Prerequisites 3 Hardware Requirements 3 ARC Mounting Frame 4 Installation 4 Install ARC Host Service 4 HTTP Port 4 Camera Update 4 Launch The ARC Scan App 4 Create A New Account 5 ...
ARC troubleshooting chart
Symptom Cause How to fix An dialogue box shows "Cannot start ARC service" 1. Your system may not be Windows 10 and we only support Windows10 2. Some other unknown reason 1. Switch to another Windows10 machine 2. If it still doesn't work, please ...
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Bellus3D ARC Scanning Guide Version 1.14.0 This document describes how to scan a face using a Bellus3D ARC system. Please consult “Bellus3D ARC System Setup Guide” to set up and configure an ARC system for scanning. Table of Contents Before You Start ...
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Starting from Bellus3D ARC Installer version 1.10 and above, we support exporting your files to a Network Drive (NAS drive or Shared Folder on another Windows machine). Please follow the instructions below to set up. Please make sure you finish Step ...