How to send logs and submit a support ticket in ARC Scan App

How to send logs and submit a support ticket in ARC Scan App

Please search for the KB articles first to see if there is an answer already

1.  Click Setting button on the top right corner of the Scan App


2. Click Help->Support menu


3. Click Send Logs button


4. Enter your email and click Send Logs button


5. After the logs have been sent successfully, please click Help Desk


6. Make sure that you fill in the support ticket form with your email filled in Step 4 


    • Related Articles

    • ARC Scan App User Guide

      Bellus3D ARC System User Guide   Table of Contents Terminology 3 Prerequisites 3 Hardware Requirements 3 ARC Mounting Frame 4 Installation 4 Install ARC Host Service 4 HTTP Port 4 Camera Update 4 Launch The ARC Scan App 4 Create A New Account 5 ...
    • ARC troubleshooting chart

      Symptom Cause How to fix An dialogue box shows "Cannot start ARC service" 1. Your system may not be Windows 10 and we only support Windows10 2. Some other unknown reason 1. Switch to another Windows10 machine 2. If it still doesn't work, please ...
    • Export Photos Option for Bellus3D Face Scan

      Bellus3D software provides an option to export photos of your face scan from different angles. Available Platform: 1. ARC scan app 2. ARC SDK 3. iOS Dental Pro App 4. iOS SDK Output Samples: Each photo is about 1152*1536 under 200KB For multi-camera ...
    • How to export a Face Scan to a network drive

      Starting from Bellus3D ARC Installer version 1.10 and above, we support exporting your files to a Network Drive (NAS drive or Shared Folder on another Windows machine). Please follow the instructions below to set up. Step 1. Please make sure all the ...
    • Using Bellus3D ARC Cameras and Dental Pro for Jaw Alignment

      The Bellus3D ARC camera is 3D face scanning system that enables users to scan and store 3D face models locally or optionally in the cloud to their Dental Pro account.  There are currently two platform implementations for Dental Pro: Dental Pro for ...