Reporting issues or providing feedback
Effects of Mesh Smoothing on Accuracy
Mesh export smoothing allows you to control the amount smoothing to be applied to an exported 3D face model. The smoothing is controlled by a factor that ranges form 0 to 10. Smoothing factor 0 will disable the smoothing and the exported mesh many ...
Why Can't I Scan with my iPhone or iPad?
If you launched Dental Pro and you see a big blue button that says "Sample" and not "Scan" that means you are using an Apple device that does not have Apple's FaceID. The FaceID system on the front of the device has a 3D depth camera that we need to ...
How To Cancel Your In-App Subscription
If you are started your 30 day free trial you will not be charged until the day before the free trial ends. Apple handles all the charging, billing and any refund issues. It is not controlled by Bellus3D. Also, we continually updating the Dental ...
Getting Help with Dental Pro
When reporting an error or problem to Bellus3D using Dental Pro please provide all of the following information to enable us to understand and respond to you quickly: Provide us with the name and model of the iOS device you are using: (iPhone X, Xs, ...
If Loading Times Are Slow
There are some regions in the world were the Internet speed is fairly slow. Dental Pro requires an Internet connection. If you are have a slow connection or you see cases where Dental Pro takes a long time to load, please click the following link ...
How to report issues or provide feedback
If you find bugs, errors or issues, here is the suggested way to report this information. Please list the device you are using the the version of iOS Include a screen shot, if appropriate that show the issue List the exact steps you followed that ...