How do I check my card balance?
You can check your card balance by visiting the website printed on the back of your card. To login you will need to enter your 16-digit card number, your CVV which is the 3-digit number printed on the back of the card and your 4-digit unique access code that can be found on your carrier which is the paper your card came attached to.
Why was my card declined?
Your card may have been declined because the purchase amount was greater than the available balance on your card. Some retailers will allow you to do a split transaction where they allow you to use two separate payment methods. Merchants are unable ...
Virtual Prepaid Card Programs
Virtual prepaid cards have all the value and functionality of a plastic prepaid card, but are instantly issued online via email. Great for one-time supplier payments, rebates, rewards or recurring loyalty programs, Virtual Cards can enhance your ...
After Closing and Unloading a card, I didn't see the balance return immediately!
Note that it can take from 2-5 business days for the transaction to be completed.
How do I activate my card?
To activate your card please login in to the website printed on the back of your card. To login you will need to enter your 16-digit card number, your CVV which is the 3-digit number on the back of the card and your 4-digit unique access can be ...
My card is undelivered / or missing. I never received my card in the mail.
To find out the status of a card that was ordered for you please contact the company that issued your card. Cardholder Support CANNOT provide support on this issue directly to the cardholder.