How do I find my 'Access Code"?
Your 4-digit unique access code can be found printed on your card carrier. This is the paper that your card was attached to.
To learn more about your card functions and features please read the terms and conditions that come with your card.
When I am placing an order in 360 Hub, what is the XXX column/field in the Excel sheet?
Fourth Line Embossing: This is an optional line that will appear under the cardholder's name on the card. Access Code: The 4-digit number to access the card for transactions. This is not required for instant issuance. Shipping to: This is the ...
How do I retrieve my PIN (to use ATM, or pay with chip card)?
To retrieve your PIN please login to the website printed on the back of your card. After you log in please select My Profile. Once you select my profile, on your top right-hand corner there is a button which says view my pin. When you click on view ...
What information is required to order cards for individuals? For each individual card order, you will need to provide: First Name Last Name Address Contact details Amount Access code Shipping Address
What if I forget my password to access my online account?
If you forget your password, simply click on the “forgot my password” link and enter the same email address used when registering your card. Your new password will be emailed to you immediately.
What if my card is lost or stolen?
Reloadable MasterCard® Call 1-866-680-7368, as soon as possible. If you think you may have temporarily misplaced your card, to prevent misuse while you look for it, you can also go online to suspend your card yourself (see instructions below on how ...