I need help with Declined Transactions.
First, please ensure you still have funds on your card by visiting the website printed on the back of your card.
If you were expecting to receive funds but have not yet received them, please contact the company that issued you the card. Cardholder Support CANNOT help you with this issue, only the company that issued your card can assist with this issue.
If you tried to make a purchase at a restaurant, hotel, spa, or salon and it declined: At restaurants, hotels, spas and salons there is a mandatory feature that ensures there are sufficient funds on the card; as such, you can only spend 80% of the card balance at a restaurant, hotel, spa or salon for any single purchase. To access your personal card account details, please visit the website printed on the back of your card
If you tried to use your card several times and it has been declined, it may be blocked for security purposes. You will need to submit an email to email@example.com knowledge center to unblock your card. In your email, please provide the following info: The 13-digit number on the back bottom left of your card, the name of the company that provided you the card and your access code which is the 4-digit number printed on your card carrier which is the paper your card came attached to.
Why was my card declined?
Your card may have been declined because the purchase amount was greater than the available balance on your card. Some retailers will allow you to do a split transaction where they allow you to use two separate payment methods. Merchants are unable ...
Who do I contact for help?
We're here to help! Our Support team is available Monday through Friday from 9am to 5pm EST. Submit a ticket using our online form, or by sending an email to firstname.lastname@example.org
How do I activate my card?
To activate your card please login in to the website printed on the back of your card. To login you will need to enter your 16-digit card number, your CVV which is the 3-digit number on the back of the card and your 4-digit unique access can be ...
Important update for Scotiabank clients
Dear Client, Please be aware of an important update as a valued Berkeley client. We have selected a new issuer for prepaid cards. Your current prepaid program will continue to be supported by Berkeley. We have partnered with PACE Credit Union that ...
Why can't I load/reload more value onto cards?
There is a limit to the amount that you can load or reload onto cards within a specific time period. Determine your subprogram to find out this limit per time interval. Contact email@example.com, your Sales Director or your Implementation ...