I need help with Declined Transactions.

I need help with Declined Transactions.

First, please ensure you still have funds on your card by visiting the website printed on the back of your card. 

If you were expecting to receive funds but have not yet received them, please contact the company that issued you the card. Cardholder Support CANNOT help you with this issue, only the company that issued your card can assist with this issue.  

If you tried to make a purchase at a restaurant, hotel, spa, or salon and it declined:  At restaurants, hotels, spas and salons there is a mandatory feature that ensures there are sufficient funds on the card; as such, you can only spend 80% of the card balance at a restaurant, hotel, spa or salon for any single purchase. To access your personal card account details, please visit the website printed on the back of your card

If you tried to use your card several times and it has been declined, it may be blocked for security purposes. You will need to submit an email to help@mycardholdersupport.com knowledge center to unblock your card. In your email, please provide the following info: The 13-digit number on the back bottom left of your card, the name of the company that provided you the card and your access code which is the 4-digit number printed on your card carrier which is the paper your card came attached to. 



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