Report unauthorized and / or potentially fraudulent transaction on your card
Please have your access code and card information ready and dial the number on the back of your card, and listen for the prompt regarding "unauthorized and / or potentially fraudulent transactions". You will be directed to an agent, specializing in unauthorized / fraudulent transactions, who will be able to provide immediate support.
NOTE: All unauthorized and / or potentially fraudulent transactions must be reported to an agent via telephone. Emails cannot be accepted for these issues.
Master Client Report : Duplicate Entries
To Our Valued Clients, Our technical team has brought to light a recent issue that created multiple cards for certain cardholders for a 2-3 day period last week. The incident has been contained and the issue is being resolved. We apologize for any ...
What if I don’t recognize a transaction on my card?
If you do not recognize a transaction when reviewing your account online, try to match up the transaction amount with your receipts. Sometimes merchant names will show up different than the actual name of the store. If you still believe that the ...
Why was my card declined?
Your card may have been declined because the purchase amount was greater than the available balance on your card. Some retailers will allow you to do a split transaction where they allow you to use two separate payment methods. Merchants are unable ...
What if my card is lost or stolen?
Reloadable MasterCard® Call 1-866-680-7368, as soon as possible. If you think you may have temporarily misplaced your card, to prevent misuse while you look for it, you can also go online to suspend your card yourself (see instructions below on how ...
Virtual Prepaid Card Programs
Virtual prepaid cards have all the value and functionality of a plastic prepaid card, but are instantly issued online via email. Great for one-time supplier payments, rebates, rewards or recurring loyalty programs, Virtual Cards can enhance your ...