What if my card is lost or stolen?
Call 1-866-680-7368, as soon as possible.
If you think you may have temporarily misplaced your card, to prevent misuse while you look for it, you can also go online to suspend your card yourself (see instructions below on how to access www.gotomyprepaidcard.com). You can then unsuspend the card if you find it. If you cannot find your card, you must call the 1-866-680-7368 to report the lost or stolen card.
How do I replace a lost or damaged card?
If you have lost your card or it was stolen, you can request a replacement by directly reaching out to the company that issued you the card. Please note once the card is replaced you will receive it within 10 business days. Cardholder Support cannot ...
How will cardholders be affected by the Scotiabank to PACE transition?
Cardholders with existing cards in-market will not be affected. Cardholders may continue to use their cards until the card expiry date (clearly marked on the front of the card). If you have a reloadable card program, any renewed or lost/stolen cards ...
Virtual Prepaid Card Programs
Virtual prepaid cards have all the value and functionality of a plastic prepaid card, but are instantly issued online via email. Great for one-time supplier payments, rebates, rewards or recurring loyalty programs, Virtual Cards can enhance your ...
Why was my card declined?
Your card may have been declined because the purchase amount was greater than the available balance on your card. Some retailers will allow you to do a split transaction where they allow you to use two separate payment methods. Merchants are unable ...
How do I check my card balance?
You can check your card balance by visiting the website printed on the back of your card. To login you will need to enter your 16-digit card number, your CVV which is the 3-digit number printed on the back of the card and your 4-digit unique access ...