Popular Articles
How to Download and Install a Letter in Gorilla® 4.x
QUESTIONS THAT APPLY TO THIS TOPIC Where do I download letters from? How can I get a letter imported into Gorilla? ANSWER Download the Letter. Go to the Client Portal: https://clients.billgoodmarketing.com/client-portal/ Hover over Content ...
How to Edit Signatory Credentials and Titles
QUESTIONS THAT APPLY TO THIS TOPIC How do I change my Advisor's credentials? How can I change my Advisor's title? ANSWER In Gorilla, click on Tools>Team Management. Click on Edit>System Owner and then select the Advisor's name. On the right side of ...
How to Delete a Selection Rule From Gorilla 4.x
QUESTIONS THAT APPLY TO THIS TOPIC How do I delete a Selection Rule without deleting the contact groups? ANSWER Click on Tools>Selection Rule Manager. Locate the rule from the list that appears and highlight it. Click the Delete button at the top of ...
How to Fix Runtime Error 4605
PROBLEM When Using Word 2013 with Gorilla, and trying to open the letter to "View" from within the Send Message Window, you get the message; Run-time error '4605': The Unexpected method or property is not available because this command is not ...
BGM Letters Trying to Open in OneNote
PROBLEM My letters are all opening in OneNote. CAUSEThe reason why the letters try to open in OneNote by default is because of the .ONE file extension that is used on the documents. When we began using that file extension, OneNote did not exist. The ...