TapTop Support

Order Status FAQ - Updated 4/12/21

Order Status FAQ - Updated 4/12/21
  • When Will My TapTop Ship?
    • As of April 8th, 2021, TapTops (with finalized orders) have begun shipping via FedEx and will begin arriving this week.  International orders will likely not arrive until May.  If you have not yet completed payment on your TapTop or finalized your order, we will be reaching out to you by the end of April to let you know your options for doing so and the expected timeline for receiving your TapTop.
  • How can I check my order status or update my shipping address?
    • You can now check your order status and find your FedEx tracking number by using your email and 8-digit receipt number to log into https://orders.blokparty.com.  If you have not yet finalized your order, you can also update your shipping address.
  • I still need to complete payment on my TapTop!
    • At the moment, we are only shipping fully paid orders.  However, we will be reaching out to all customers who are partially paid to let you know what your options are at the end of April.  Occasionally, when a customer has made payments using different email addresses and/or credit cards, an order may show up as multiple partially paid orders rather than one fully paid order.  If you think this is the case, please reach out to support, so we can rectify the issue and finalize your order.
  • I have ordered multiple TapTops, but don't see both my orders listed on the orders.blokparty.com site, or I received one of my TapTops but not the second one.
    • At the moment, the customer portal part of our site cannot show multiple orders; however, that does not mean your order has been lost!  If you have ordered multiple TapTops (all fully paid, or one fully paid and others partially paid) please reach out to support for more information.
  • I don’t see my original color choice as an option any more.
    • Due to a change in manufacturing agreements, some of the colors that TapTop was originally offered in (like Cherry Wood, Brushed Aluminum, or Wizard Grey) are unfortunately no longer available.  All TapTops will now be Marshmallow White.  We love the way it looks and also love that it creates the perfect blank canvas for people to customize their TapTops with markers, stickers, and vinyl tape!
Stay safe and game on!
The Team at Blok Party

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