Frequently Asked Questions
Unable to accept terms and agreements
Update: 08/27/2019 If the screen resolution is too low, sometimes the agreement button gets cut off. Simply increase your screen resolution by right clicking on your desktop and selecting "Display Settings" Increase your screen resolution on the ...
August 12, 2019 - Reported Outage - Error: Unable to connect to remote server.
Update: August 12, 2019 09:02am PST: Connectivity issue resolved. Reported cause under investigation. 08:35am PST: Connectivity issue remains under investigation. 06:00am PST: We have received reports that there is an outage in the ...
Unable to enter notes on the summary screen
Update: 06/18/2019 If you run into issues adding notes on the summary screen, it is usually because you have completed the set of images. By selecting set complete, it is like locking a chart to prevent accidental modifications on the series of ...
Update 06/13/2019 Meibox Q: How does the Meibox attach to the slit lamp? The Meibox has a pin that attaches to the base of the slit lamp where the optics and light tower pivot (in the hole where the old Hruby Lens or focusing bar would attach). Q: Is ...
Computer Minimimum Specifications
Minimum Computer Requirements for Meibox 2.0 Software: Processor - dual core @ 2.4 Ghz (5th generation i5 or i7 Intel processor or equivalent AMD - purchased after 2014) Ram - 4GB Hard Drive - 10 GB free space Internet Speed: 10MB Download/5MB ...