Box Medical
            Knowledge Base Box Medical Solutions Inc. Troubleshoot

            Error: Invalid login credentials, please try again.

            Update: 06/20/2019

            This error occurs with the following conditions:

            1.  Username is incorrectly entered or does not match account

            2.  If you are installing Meibox 2.0 software and have previously had a Meibox 1.0 software, you will need to request a new password.  This password will require a reset that will be available in the email account associated with the original Meibox software.  It is important to ensure that you record all the prior username information and that the email is one you have access to as a password reset will be sent to that account.  Please see article "Mandatory password reset for Meibox 1.0 to 2.0 software update"

            Updated: 20 Jun 2019 06:52 AM
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