Email on my phone isn't working

Not receiving email on personal device (phone)

Issue:

You stopped receiving email on your phone.

Solution:

Go to the chinook portal (portal.chinooksd.ca) and try to log in.
If your password has expired, you will be prompted to change your password when you login to the portal. Make sure you choose a password that meets the following requirements.

Password Requirements
  1. Password has not been used before (parts cannot be repeated)
  2. Is at least 8 characters long (12 is much better!)
  3. One uppercase letter
  4. One lowercase letter
  5. One number or or symbol
Passwords expire every 6 months for staff.

    • Related Articles

    • How to Set Up Parents for Portal Access

      Parent Profile The parent profile needs to have the following information filled in: Emergency Priority Level Legal First and Last Names Relationship Phone Number Preferred Email Check the box for Portal Access Email addresses need to be valid for ...

    • How to check parent username and password?

      This is a short-coming in the system. Unfortunately, it does not let you email password the 2nd time. But, there is a help guide in the portal called "How to check parent username and password?" If a parent or a student have issue logging in to MSS, ...

    • How to Change Your Password

      How to Change Your Password This guide will show you how to change your password if you know your current password. If you want to self register your account, click HERE Navigate to https://sspr.chinooksd.ca/ Click on “Change Password” Enter your ...

    • Registering with the Self Service Password Tool

      This guide will show you how to register for the Self Service Password Tool. 1. Navigate to https://sspr.chinooksd.ca/ 2. Click on “About Me” 3. Login with your Chinook User ID ex. jsmith72 and password 4. Enter your cell phone number in the ...

    • MSS Student & Parent Login Issues

      If a parent has problems logging in to the parent portal, please use the Google Form given below to submit a help request: https://docs.google.com/forms/d/e/1FAIpQLSeKOX_wZOHiNRr1gdpPMr2xcswtvyfpYfZCeWjWjlfyLbOVJg/viewform Please use the Form below ...