Cinch Tyndale - Quarterly Reimbursement Benefit
Customers residing in Tennessee who enroll through
our client Tyndale will have a Cinch Complete Home P3 warranty and receive a Quarterly
Reimbursement Benefit for purchases made at Germantown Hardware in the amount of $25.
To receive the reimbursement the customer will email, fax, or mail their paid receipt including their Name, Address, Phone Number, and Contract Number to our Support Services department.
- Benefit is available to customers with an active Cinch
Complete Home P3 warranty enrolled through our client TYNDLE. (Tyndale)
- Used only for Germantown Hardware purchases equal to or greater than $25.
- Customers are allowed one $25 reimbursement per Quarter (each 90 days from the warranty effective date) within the
contract year.
Reimbursement Instructions
When a customer asks about a “Germantown Hardware Reimbursement”, Verify the Client they enrolled with shows as “TYNDLE”.
Use the following Script to
advise the customer of their reimbursement instructions:
Quarterly Reimbursement |
“<Customer Name>, to receive your Germantown Hardware Quarterly Reimbursement of up to $25, please send a copy of your paid receipt, along with your full name, address, phone number, and Contract number (<<xxxxxxx>>).
Would you like the email address to submit
your information?” |
Provide the customer with the Email address, or additional method of delivery if requested:
Fax | (954) 845-2280 |
Cinch Home Services |
Notate your interaction with the
customer in the ServiceBench CEC Notepad.
Example subject: "Tyndale Reimbursement".
Once the proper
documentation is received, Support Services will process the reimbursement
service request and approve the claim.
The
customer will receive a reimbursement Check of up to $25 in the mail in
7-10 business days.
If check not received follow the Stop Payment Process.
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