Related Articles
Frequently Used Numbers
National Accounts Contact Information Sears Service When the customer is enrolled in a Cinch administered warranty (i.e., Sears Home Warranty, Cinch Home Warranty), AND Sears is the assigned Service Provider, use one of the following options: ...
Handling Customer Abuse and Profanity
When a customer is using profanity, you must remember they are reacting to the situation that they are dealing with, it is not a personal attack on you. As professionals, we are responsible to make an attempt to resolve the issue but do not expect or ...
Customer/Service Professional Callback Option-Fonolo
Customers and Service Professionals will be offered the callback option via the IVR when there are no associates available to assist. The Customer or Service Professional can choose the callback option rather than wait on hold. The system holds their ...
Power of Attorney (POA) Guidelines
A non-contract holder can make changes to an account if they possess Power of Attorney (POA). Before the non-contract holder with POA is authorized to make changes to an account, they must provide formal proof of POA. Once received, the offline team ...
S.O.S. Escalation - Potential Risk to Customer or Service Provider
This procedure is used when a Customer or Service Provider escalates an S.O.S. complaint that can pose a risk to their well-being or to Cinch. Examples include but are not limited to: Police Contacted Verbal Threats Harassment Customer or Service ...