Goodman Home Solutions: Autho/Parts/SS
Goodman Home Solutions is now being assigned to service Cinch warranty customers for appliances in specific zip codes.
Goodman will service specific appliance brands:
- LG
- Samsung
- Frigidaire
- GE
- Whirlpool
- Electrolux
Goodman technicians will update service report information, order parts through Marcone, and submit claims using the Cinch Pro app (Not Batch Invoice).
Technicians will call into authorizations for assistance for the following:
| Technician Calls Authorizations | Process |
Denials | Business As Usual: Call customer, Approve Claim, Complete Job |
Reassignments (No Model info / Does not service item) | Reassign through Service Order, Approve Claim, Complete Job |
Parts NLA | Send to research on original job, No Parts Procurement |
Item Non-Repairable | Business As Usual: Review and make decision, send to research for replacement |
Claim Credits / Partial Denial / Cap Out | Business As Usual: Call customer, Approve Claim, Complete Job |
If additional information is needed contact Goodman Home Solutions at 844-401-0800.
In the rare case where Cinch is supplying parts for a repair, the parts will be shipped to Goodman.
Goodman Home Solutions Account Info
Goodman Home Solutions
Contact# - 844-401-0800
Account# - 700011627
Company# - 1182628894
Email address in SB can also be used
Rates
Repair Type | GE | Whirlpool | Electrolux | Frigidaire | Samsung | LG | |
Flat Rate Non-Sealed System
Repair Including Parts & Labor (Goodman providing parts) | $203 | $203 | $203 | $203 | $203 | $189 | |
Flat Rate Labor Only Repair No
Part Needed | $139 | $139 | $139 | $139 | $139 | $139 | |
Flat Rate Sealed System Repair
Including Parts and Labor (Goodman providing parts) | $203 | $203 | $203 | $203 | $203 | $203 | |
Flat Rate Compressor Repair
Includes Labor Only (Cinch providing parts) | NA | NA | NA | NA | NA | $283 | |
Labor Warranty | 60 Days | 60 Days | 60 Days | 60 Days | 60 Days | 60 Days |
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