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Service Expectations
Service Expectations give the customer service request guidelines including the need to have someone at the home 18 years of age or older and the importance of confirming their appointment. Most of our customers have a valid email and will receive ...
OMNI Gift Card
The gift card is utilized for customers to get a portable air conditioner, heater, or mini refrigerator ONLY. The severities for the customer to receive this grant is based on emergency temperatures over 85 degrees and under 40 degrees. This includes ...
Authorizations Outbound Call Script
An outbound call is required when: A job has been denied/partially denied. Unless CA/IA and NOT an emergency Unintentional disconnect by agent. Unintentional disconnect by caller. Medical Emergency/High Risk updates are available. Non-Covered Charges ...
Customer Service Disclaimers
Alternate Provider Option (APO) SCRIPT “<Customer Name>, our search for a Service Professional in your area is taking longer than anticipated. To expedite your Service Request, I can authorize you to contact a licensed and insured Service ...
Extreme Weather or Natural Disaster - Delay in Service Script
After severe weather or natural disaster, customers may call in to place a Service Request. They may mention or advise damages could have been caused by a fire, storm, flooding, or other effects of a natural disaster. Failures due to weather/natural ...