Medical Emergency: Supervisor Severity Assistance
These guidelines are to be used by Supervisors when assisting agents with determining the correct severity for the exception items/situations.
|
Item
|
Emergency Situation & Conditions
|
Probing
|
Severity
|
|
Dishwasher
|
- Customer mentions that there is a member of
the household who is in a wheelchair or disabled.
- Customer mentions that there is a condition
that requires sterilization of dishes and/or cookware.
|
No Probing Needed
|
Set Severity to Medical Emergency
|
|
Clothes Washer
|
- Customer mentions they have a family member
that is bedridden or has a medical condition that requires clean bedding.
|
No Probing Needed
|
Set Severity to Medical Emergency
|
|
Jetted Bathtub
|
- Customer mentions a member of the household
uses the jetted bathtub for physical therapy or medical condition.
|
No Probing Needed
|
Set Severity to Medical Emergency
|
|
Range
|
- Customer mentions medical condition that
requires meals be prepared on the range (such as food allergies, diabetes,
etc.).
|
No Probing Needed
|
Set Severity to Medical Emergency
|
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