National Account - Communication

National Account - Communication

Follow Up Email Requests

When sending an email request always include the National Account Specific Number to expedite your request.

GE and Whirlpool:
Include the External Service Order Number located in the General Information section on the service job in ServiceBench.



Sears:
Include both the SPI Service Order # and the SPI Service Unit #:



LG:
Include the Service Provider Reference RNN#:



For follow up requests and to obtain job information needed, use the Email Addresses below.
  1. If you do not receive a response within 24 hours, have an Escalation, or require additional assistance, please contact Ron Porter at rporter@cinchhs.com or Aimee Stape at astape@cinchhs.com for National Account escalation support. 
  2. If you require assistance regarding a Sears HVAC Install please contact your Supervisor or contact Ron Porter at rporter@cinchhs.com.
Sears HVAC requests: 702ps_hvacdtm@transformco.com
Sears Appliance requests: clientsupport@aefactoryservice.com 
Sears Email Subject Line must identify if it is a Sears warranty customer or any other warranty request assigned to Sears for service and include the following info: 
  1. Sears Warranty Customer: SHW Request OR Non-Sears Warranty: Cinch Request
  2. Job Number
  3. SPI Service Order #
  4. SPI Service Unit #
Make sure to include the customer's information in the body of the email. 

EXAMPLE:
Subject:
SHW Request/SCCS77C7AA7B-1/00000000/1111
Body Template:
Job Number:
Service Unit Number:
Service Order Number:
Service Unit Number:
Customer Name: 
Address:
Phone Number:

GE Factory Service: fs_cinch@geappliances.com 

Whirlpool Factory Service: thirdpartydispatch@whirlpool.com 

LG Factory Service: support@lgcinch.zendesk.com 

OEM Part Install Requests

GE, Whirlpool, and LG will ONLY install genuine OEM (original equipment manufacturer) manufactured parts. 

  1. In the event Cinch is able to supply an OEM part for repairs you must Email the National Account assigned, clearly advise this is an OEM part, and include where the part was Sourced from. 
  2. If the SP will Not Install the Cinch supplied part, add a job to the service order and assign a different SP to complete the repair.  

PUP Coverage 

When a customer has PUP Coverage, make sure to advise the SP assigned of the amount Covered at the time of Authorization, so the Non-Covered charges are communicated properly to the customer.

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