Related Articles
Sears on Sears Service Request
When a Sears customer requests service for an appliance, Sears will be the only Service Provider presented for dispatch in the zip codes they service. How It Works When Sears is assigned to a Service Request: The Cinch Agent will schedule an ...
Sears HVAC
Customers with a Sears Whole Home or Systems Warranty, that are calling in a Service Request on an HVAC system can be assigned directly to Sears. There are the active Sears profiles: Sears Home Services (977430579) To be used when dispatching Sears ...
Sears Service Job Cancel Process
When a Service Job is assigned to Sears and the job is rejected by Sears via ServiceBench, Cinch will send a text message notification to the customer to confirm if they still require service. Cinch will systematically update the status depending on ...
Sears Authorization Process
This process is used when a Sears Technician calls in for approval when the job cost is greater than the allowed amount for Sears, to recommend a replacement, to advise parts are NLA through their supplier, or if the customer wants a claim credit ...
Appliance Brands Serviced by Sears
Manufacturer Brand Product Type Alliance Speed Queen Washer/Dryer Broan-Nutone Best Range Hood Bosch Bosch Dishwasher Electrolux Electrolux Cooking Appliances, Washer/Dryer Electrolux Electrolux Icon Cooking Appliances, Washer/Dryer Electrolux ...