Sears Non-Covered Repair Discount Benefit

Sears Non-Covered Repair Discount Benefit

Sears offers their warranty customers a Non-Covered repair discount of 25%:
All Sears warranty customers are eligible for the 25% discount on repairs during their "Inactive" period on any item, excluding the item serviced through a Paid Call. 

Customers enrolled in an active Sears Home Warranty Appliance-Only or Systems-Only program can take advantage of a 25% discount benefit on non-covered repairs.
  1. For Sears Home Warranty Appliance-Only customers, the 25% discount applies to HVAC and Water Heater-related services.
    1. SearsP3 customers are also eligible for additional items including: Garbage Disposal and Garage Door Opener.
  2. For Sears Home Warranty Systems-Only customers, the 25% discount applies to Appliance related services.
There is no limit to the number of times a Sears Home Warranty Appliance-Only or Systems-Only customer can use this discount.
  1. The 25% discount is applied per qualified non-covered item and per occurrence, not to exceed $500 of the total repair cost.
  2. The customer is responsible to pay Sears for the service, parts, and labor. The 25% discount will be applied at the time of service.
  3. Refer to the contract for specific coverage terms and conditions.

Sears Scheduling Process


Scheduling with Sears
  1. For the non-covered repairs, attempt to Warm Conference the customer in with Sears at (501)255-1142 to schedule an appointment to receive the 25% discount. 
    1. If hold time exceeds 2 minutes, advise the customer and complete a cold transfer.

  2. When a Sears technician is dispatched to perform the repairs, the 25% non-covered discount is applied to the service.

  1. Document the call interaction in the SB CEC notepad.

    If Sears is unable to service, this benefit is forfeited.
    If a customer calls in regarding this policy warm conference with Sears Paid Call for assistance. 


    • Related Articles

    • Sears HVAC

      Customers with a Sears Whole Home or Systems Warranty, that are calling in a Service Request on an HVAC system can be assigned directly to Sears. There are the active Sears profiles: Sears Home Services (977430579) To be used when dispatching Sears ...

    • National Account - Communication

      Follow Up Email Requests When sending an email request always include the National Account Specific Number to expedite your request. GE and Whirlpool: Include the External Service Order Number located in the General Information section on the service ...

    • Sears on Sears Service Request

      When a Sears customer requests service for an appliance, Sears will be the only Service Provider presented for dispatch in the zip codes they service.   How It Works When Sears is assigned to a Service Request: The Cinch Agent will schedule an ...

    • Sears Break Fix Procedure: Authorizations

      The Sears Break Fix process is used when a Sears Tech is at the Customer’s home completing a Preventative Maintenance visit and locates an actual failure to the HVAC system that requires repair. The Sears Tech must call Cinch to provide us with the ...

    • GE Appliance Service Requests

      Cinch has entered into a partnership with GE to better service our customers. GE will service our customer's GE brand appliances, which means that they will benefit by being served by only the highly trained, registered, GE Technicians and enjoy ...