Sears: Scheduling A Return Repair Visit

Sears: Scheduling A Return Repair Visit

Sears technicians schedule a tentative appointment after they have ordered parts and need a return visit to install.

If the customer receives all parts prior to the appointment, they can contact Sears using 1 of the 3 following methods to attempt to schedule an earlier appointment. 
Keep in mind, there is no guarantee an earlier appointment will be available.
  1. By Phone
    1. Customer can call 1-800-905-9505. 
  2. Email/Text Link
    1. In the confirmation email/text that is sent when Sears schedules the original appointment, there is a link the customer can click that will direct them to a page where they can check status or schedule service.
  3. URL
    1. Customer can go to https://www.aefactoryservice.com/ and click on the check status or schedule appointment boxes.



    • Related Articles

    • Sears - System Issues

      We do not relay this information to the customer however, Sears is currently undergoing a system migration which has caused a few intermittent technical difficulties regarding Scheduling and Service Request Updates. Sears Scheduling and Direct ...

    • Sears Authorization Process

      This process is used when a Sears Technician calls in for approval when the job cost is greater than the allowed amount for Sears, to recommend a replacement, to advise parts are NLA through their supplier, or if the customer wants a claim credit ...

    • Sears Non-Covered Repair Discount Benefit

      Sears offers their warranty customers a Non-Covered repair discount of 25%: All Sears warranty customers are eligible for the 25% discount on repairs during their "Inactive" period on any item, excluding the item serviced through a Paid Call. ...

    • Sears HVAC

      Customers with a Sears Whole Home or Systems Warranty, that are calling in a Service Request on an HVAC system can be assigned directly to Sears. There are the active Sears profiles: Sears Home Services (977430579) To be used when dispatching Sears ...

    • Sears on Sears Service Request

      When a Sears customer requests service for an appliance, Sears will be the only Service Provider presented for dispatch in the zip codes they service.   How It Works When Sears is assigned to a Service Request: The Cinch Agent will schedule an ...