Warranty Plan Coverage Comparison and Cell codes

Warranty Plan Coverage Comparison and Cell codes

Warranty Plan Coverage Comparison and Cell Codes

The Sears Home Warranty Plan offers three levels of Cinch customized warranty coverage:

·       Sears Home Warranty Whole Home Plan

·       Sears Home Warranty System Plan

·       Sears Home Warranty Appliance Plan

Combined with additional benefits such as, 25% discount on eligible non-covered repairs up to $500 per repairs, two complimentary HVAC preventative maintenance checks per year, Sears retail benefits (Shop Your Way Points and Sears Waived Service Repair Call).

The three levels of warranty coverage including the Sears Paid Call Benefit creates a total of 6 products. All designed to deliver a seamless “WOW” customer experience from the product selection to the exceptional level of service.

·       Sears Whole Home Warranty, Sears Whole Home Warranty (Paid Call), Sears System Warranty, Sears System Warranty (Paid Call), Sears Appliance Warranty, Sears Appliance Warranty (Paid Call).

 

Coverage Comparison Chart

SEARS HOME WARRANTY COMPARISON CHART

Sears Whole Home Warranty

Sears System Warranty

Sears Appliance Warranty

Click to view Welcome Book: (Whole Home)

1.    Covers the major kitchen and laundry appliances and mechanical systems within the home

2.    Two complimentary Preventative Maintenance service (up to 3 air conditioning and 3 heating systems)

3.    15% in Shop Your Way Rewards Points on qualifying purchases at Sears, Kmart, Lands’ End, mygofer and more

4.    25% discount while the warranty is inactive.

Click to view Welcome Book: (Systems)

1.    Covers the major mechanical Systems (HVAC, Plumbing, Electrical) within the home

2.    Two complimentary Preventative Maintenance service (up to 3 air conditioning systems and 3 heating systems)

3.    25% discount or reimbursement for appliance repairs up to $500

4.    15% Shop Your Way Rewards Points on qualifying purchases at Sears, Kmart, Lands’ End, mygofer and more

5.    25% discount while the warranty is inactive.

Click to view Welcome Book: (Appliance)

1.    Covers the major kitchen and laundry appliances within the home

2.    Two complimentary Preventative Maintenance service (up to 3 air conditioning systems and 3 heating systems)

3.    25% discount or reimbursement for HVAC & Water Heater repairs up to $500

4.    15% Shop Your Way Rewards Points on qualifying purchases at Sears, Kmart, Lands’ End, mygofer and more

5.    25% discount while the warranty is inactive.


Available optional and additional coverage:

Additional Coverage Chart

 

Optional Coverage Chart

 

NOTE: Cinch Membership Services Agents will process the enrollment for optional and additional coverage after the customer enrolls through Sears. The full annual cost for the additional and optional coverage is collected up front; monthly payments is not available.

 

 

Warranty Coverage with Sears Paid call Benefit

 

·       The Sears Paid Call benefit is available only when the customer calls Sears for Service.

 

·       Sears will waive the cost for non-warranted repairs up to $500 when the customer enrolls in one of the Sears Home Warranty plans.

 

·       The Customer is only responsible for the $60 service call fee, payable to the Sears Technician.

 

·       Sears Paid call repairs are not processed as a warranty service and all repairs are completed by Sears Technicians.

 

The plan names and cell code descriptions are setup to easily identify between a Paid Call enrollment and a non-Paid Call enrollment.  This is critical when handling the customer membership services inquires, explaining the benefits and when processing a cancellation.

 

The Sears Home Warranty products are also being sold through Sears retail parts stores in various locations throughout the country.

 

Products Offered Through Sears Retail Parts Stores

Sears offers the same 3 warranty products to Sears retail parts store customers as they do to their paid call and non-paid call customers.  Three new cell codes have been created to identify warranties sold through the Sears retail parts stores:

 

The procedures for servicing the Sears retail parts store enrollments are identical to those for the Sears Non-Paid Call program (paid call warranties are not being sold through the Sears retail parts stores).  There is no Paid Call fee to be collected on products with these cell codes.

 

 



    • Related Articles

    • Change Plan

      The Change Plan function is used when: Enrolled/renewed contract was enrolled/renewed into an incorrect plan (i.e., changed to or from private label, plan type) and needs to be changed to a different plan. Retention renewal efforts result in a change ...

    • Sears HS Home Warranty Plan

      Sears Home Warranty Plan Cinch Home Services (Cinch) and Sears Home Services division have partnered to offer Sears’ residential customers a new customer centric focused home warranty program, branded Sears Home Warranty Plan.  Sears is expanding on ...

    • HMS MPP11 Base Plan Coverage

      HMS MPP11 Base Plan Coverage   View HMS Product Matrix HERE                                   

    • Adding additional or optional coverage

      Additions: Items that are not covered under the base coverage, however, the customer has more than what’s included in the contract (i.e., refrigerator, water heater, HVAC, etc.). Options: Items that are not covered under the base coverage (i.e., ...

    • Non-Renewal Reason Codes

      Non-Renewal Reason Codes Non-Renewal codes are used when customers are requesting their account to be flagged as Non-Renewal.  The purpose of these codes is  to gain more insight into why customers don’t want to renew (what’s driving the NON ...