Additional vs Optional Coverage
Additional Coverage: Items that are covered under the base coverage, however, the customer has more of those items than the contract will address.
Optional Coverage: Items that are not covered under the base coverage but can be purchased for coverage with extra fees.
You may see these items listed in the terms and conditions of the contract to advise customer what parts/components may be addressed, however, this does not mean it is automatically covered by the customer's specific coverage.
The additional/optional items the customer will be allowed to add is dependent upon the type of contract the customer has purchased.
- Customers can add these items within 60 days of the:
- Original enrollment date of the warranty, or
- Renewal date
- These are the ONLY times a customer will be allowed to add these items.
- If the customer advises of a failure and wants to add the item to be covered, agents will have to advise the customer it will not be addressed due to pre-existing conditions. The customer will have to have the repairs completed before the item can be addressed by the warranty.
Additional Coverage
Customer Service Agents can utilize the TIMX SCM system to see what items are available to the customer for additional coverage with additional fees. Agents can also view if the customer currently has any additional coverage.
- Open the Customer Record, then click Options.
- On the Options screen, click the Additionals tab.
- Items that are available to the customer will be listed by trade.
- If the customer currently has any additional coverage, the covered items will be listed under Summary.
Optional Coverage
Customer Service Agents can utilize the TIMX SCM system to see what items are available to the customer for optional coverage with additional fees. Agents can also view if the customer currently has any optional coverage.
- Open the Customer Record, then click Options.
- On the Options screen, click the Options tab.
- Items that are available to the customer will be listed.
- If the customer currently has any optional coverage, the covered items will be listed under Summary.
Helpful Links
Related Articles
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