Unauthorized Claim Review
After a Unauthorized Claim Review task is created in Service Bench, a service job task is automatically created in ZOHO. The service job task is assigned to the Client Support team.
1. On the ZOHO toolbar, click the expand button, and select Kanban Task Board.2. Find all agent assigned tasks in the agent queue.NOTE: Clicking on ALL TASKS displays all tasks assigned to the team. Clicking on MY TASKS displays all tasks assigned to the agent.NOTE: Agents can also locate an assigned task by clicking the Activities tab at the top of the screen > clicking the Tasks filter > selecting My Open Tasks.3. In the agent queue, select a service job with the Unauthorized Claim Review.4. Copy the Service Job number from the open task and go to Service Bench.5. Pull up the Service Job, review the details, and work the task.6. Add a note to the comments in Service Bench.7. When finished, update the exception in Service Bench to Complete.8. ZOHO task status automatically updates to Completed.
End Process
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