Create the PR-Tracking Exception
The PR-Tracking Exception is created when a Customer or Service Professional indicates part(s)/equipment have not been received and the ETA has passed. Creating this exception notifies the Parts Sourcing Department that an order needs to be tracked.
DO NOT create a PR-Tracking Exception when the Service Professional is supplying part (including Sears, NSA, & Other National Accounts).- Verify order has been placed and has passed the ETA date in the system prior to creating the exception.
- Create the exception in Open status.
- Enter all required information into the Exception Comment.
- Part/Equipment-Part#, Distributor, PO#, Reason
Example: Dishwasher-GDT225SGLBB, GE/SIBI, PO# CHS100034684, Past ETA - Enter all required information in the Service Job Comment using the below Note Template:
- TRACKING REQUEST:
Dishwasher-GDT225SGLBB, GE/SIBI, PO# CHS100034684, Past ETA
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