Create the PR-Warranty Credit Exception
The PR-Warranty Credit Exception is created when the Service Professional advises that a part/equipment is under Manufacturer Warranty. Creating this exception notifies Parts Sourcing that a warranty return is needed for a credit to be issued to Cinch.
This exception is ONLY created by Authorizations, Support Service, and Parts Sourcing.
- Create the exception in Open status.
- Enter all required information in the Exception Comment.
- Part/Equipment-Part#, Distributor, PO#, Reason
Example: Drain Pump-WPW10348269, Reliable Parts, PO# 739876, Under Manufacturer Warranty - Enter all required information in the Service Job Comments using the below Note Template:
- WARRANTY CREDIT REQUEST:
Part 1: Drain Pump-WPW10348269, Reliable Parts, PO# 739876, Under Manufacturer Warranty
Part 2: Control Board-WPW10456523, Reliable Parts, PO# 739876, Under Manufacturer Warranty
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