Create the Research Escalation Exception
The Research Escalation Exception is created when there is an escalated research request. Creating this exception notifies Parts Sourcing to review the request at a higher priority.
This exception is ONLY to be created by Escalations, Authorization Specialists, Authorization Supervisors, and Support Services.
- Create the exception in Open status.
- Enter the appropriate Comment exactly as shown below in the Exception Comment.
- Enter the required information with a brief description of the reason in the Service Job Comments using the below Note Template:
- RESEARCH ESCALATION REQUEST:
Replacement Dispute-Customer has a French Door Refrigerator, Side by side was researched
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