Create the SS-Claim Credit Review Exception
The SS-Claim Credit Review Exception is created when a claim credit is accepted by the customer. Creating this exception notifies Support Services that the claim is ready to be reviewed and approved to properly pay the customer.
- Create the exception in an Open status.
- Enter the appropriate Comment Phrase exactly as shown below into the Exception Comment.
- Enter all required information into the Service Job Comment using the below Note Template:
- CLAIM CREDIT ACCEPTED:
<Customer Name> declines the replacement <item> - he/she accepted the claim credit in the amount of $<amount>.
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Create the SS-Claim Credit Review Exception
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