Create the SS-Unauthorized Claim Review Exception
The SS-Unauthorized Claim Review Exception is created to track assignment and progress of Unauthorized Service Job review. Creating this exception notifies Support Services that an Unauthorized Service Job needs to be reviewed and if approved, will be set up to properly pay the Customer or Service Professional.
- Create the exception in Open status.
- Enter the appropriate Comment Phrase exactly as shown below in the Exception Comment.
- Document the Service Job Comments with the explanation provided to the customer regarding unauthorized work.
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