Create the PR-Return Exception
The PR-Return Exception is created when:
- The Customer advises that the replacement appliance arrived damaged or the wrong item was delivered and the delivery company did not bring it back with them
- The Service Professional advises that there was an issue with the part/equipment and it needs to be returned (damaged, wrong item, no longer needed, etc.)
Creating this exception notifies Parts Sourcing that a return needs to be completed.
Be sure the exception is created on the correct Service Job.
- Create the exception in Open status.
- Enter all required information into the Exception Comment.
- Part/Equipment-Part#, Distributor, PO#, Reason for return, Location
Examples:
Dishwasher-GDT225SGLBB, GE/SIBI, PO# CHS100034684, Damaged, Customers home
Drain Pump-WPW10348269, Reliable Parts, PO# 739876, Wrong Part, At shop - Enter all required information in the Service Job Comment using the below Note Template:
- RETURN REQUESTED:
Part 1: Drain Pump-WPW10348269, Marcone, PO# 739876, Damaged, At shop
Part 2: Control Board-WPW10456523, Marcone, PO# 739876, Damaged, At shop
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