1. On the Zoho Toolbar, click the Expand menu, and click Kanban Task Board. 
   Your assigned work displays on the Task page sorted by various statuses.
   
   There are two tabs at the top left of the Task Board page: All Tasks and My Tasks. 
1. My Tasks tab displays all of the tasks assigned to you.
   
2. All Tasks tab displays all of the tasks assigned to the team.
   
   

Open, Edit, and Complete Task

1. From the Kanban Task Board, locate the task.
2. Point to the Task Title. Your cursor becomes a hand .
3. Click the Task Title to open the task on the right side of the page.
   
4. Update the required fields, such as Task Status: In Progress.
   
5. Swivel to ServiceBench to research and resolve the Exception.
1. Comments entered in ServiceBench are posted in Zoho at the
   bottom of the task. Status updates in ServiceBench, such as In Progress are displayed in Zoho.
6. Complete the task, a two-step process: 
   
1. In ServiceBench, update the Exception Status: Complete. 
   Completing the ServiceBench Exception updates the Zoho task status to Closed, not Complete.
2. Swivel back to Zoho.
   
3. Update the task status to Complete, or
   click the Mark Complete button at the bottom of the task.
4. From the Resolution Reason List:
   
1. Remove None. Click the Delete button (X) near the Reason name.
   
2. Select a Reason from the Resolution Reason List.
   If you forgot to complete a required field, click Switch to Edit Page at the bottom right.
3. Click Save. 

Overview

A Kanban Board is the visual representation of your team's work, similar to a White Board or Cork Board in your home or office. You can see the work assigned to you based on the current status of the task work, such as Not Started, In Progress, Waiting on Someone Else, and Complete.