Keepe

Keepe is a third-party dispatching service that Cinch uses to find Service Professionals nationwide when other in-network providers are unavailable. Keepe dispatches Service Professionals of all trades. Customer Service Agents can assign Keepe if they show up in the customer's scheduling assistant.

Keepe should only be dispatched as a last resort as they are currently one of our most expensive options.

Contacting Keepe

Keepe does not call into Authorizations to submit Service Reports. The Keepe assigned Service Professional will upload the report and invoice into their portal, which will then upload to ServiceBench.

If additional information is needed, follow the steps below to get the needed information:

Scenario

1st

2nd

3rd

When will parts arrive?

Check ServiceBench

Tracking Number is usually added as a comment automatically.

Send email to:

jobs@keepe.com

Call 1-818-646-4751

Tech missed the appointment.

N/A

Send email to:

jobs@keepe.com

Call 1-818-646-4751

When is the tech coming back to complete the repairs?

If Keepe is supplying parts, they will automatically reach out to the customer to schedule the installation appointment once tracking has confirmed part arrival.
If Cinch is supplying parts and they have arrived already, skip to the next step.

Send email to:

jobs@keepe.com

Call 1-818-646-4751

No Service Report in ServiceBench.

N/A

Send email to:

jobs@keepe.com

Call 1-818-646-4751

Part is showing on back order.

N/A

Send email to:

jobs@keepe.com