1. Navigate to task queue:
   
1. On the toolbar, click the Expand menu, and click Kanban Task Board.
   Tip: Use the Task Board to easily view tasks by Status: Not Started, In Progress & Completed.
2. On the toolbar, click Activities module, then click Tasks
   on the bottom left navigation. Locate and open your team's task list.
   
3. On the toolbar, click Activities module, click the All Views. and
   then locate a relevant task list.
   
2. Open the task (two ways):
1. Open Short Form: Click the Task Title, the task opens on the
   right pane displaying a short task form. Add Comments and update Status.
2. Open Full Long Form: Hover to the right of the task title,
   and click the Edit to open the task long form. Update the Subject and select the Status Reason Code.
3. Update the Medical Emergency required fields:
1. Subject: If necessary
2. Status: If the task remains open, change the status to In Progress again to 
   save a new date and time stamp on the task to track the work for the day
1. Use only In Progress and Complete 
   
3. Status Reason Code: Select from the dropdown (bottom of the page)
4. Swivel to ServiceBench.
   
1. Perform all research, update notes/comments, and add attachments within ServiceBench.
2. Continue to utilize all of the current resolution tools in your
   Cinch toolkit to resolve the issue.
3. Copy your daily ServiceBench Comments to the Zoho Task 
5. Ready to Complete?
   
1. Complete ServiceBench Exception 
   Swivel to Zoho.
2. Complete Zoho Task. Find and open the task.
   Click Mark as Complete, choose a resolution and click Save. 

Reopen Tasks

1. If you reopen the task, you can update individual task fields and a resolution reason. 
   The Resolution box will not open again at the top of the page.