NPF: Customer Instructions
This script is used when the Service Request is assigned to No Provider Found.
"{Customer Name}, our search for a Service Professional in your area is taking longer than anticipated. To expedite your Service Request, I can authorize you to contact a licensed and insured Service Professional in your area."
If customer provides name and number for company, notate the information.
"If you have a pen and paper available there is some important information I would like to provide:"
- Please make a note of the Service Request Job Number as this must be included when you submit your documentation for reimbursement.
- If possible, take (1) picture of the existing unit or item and (1) picture of the manufacturer's label showing the model and serial number. Then have a licensed and insured Service Professional of your choice complete the work.
- After the work is complete, request an invoice/reciept from your Service Professional that includes the following:
- Date of repair
- Service Professional's name, mailing address, and contact info
- Total amount paid and the payment method
- Model and Serial Number of the failed unit/item
- Brief description of how it failed and what caused the failure
- Itemized list of parts with part numbers and cost of each part used to repair unit/item
- Itemized labor including number of hours and cost per hour
- Send your itemized invoice/receipt and any photos you took to:
- Email: supportservices@cinchhs.com
- Mail: P.O. Box 810275 Boca Raton, FL 33481-0275
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