Sears Warranties

1. Air Conditioning - Visit period February 1st to May 15th
   
2. Heating System - Visit period August 1st to November 15th
   

1. Sears will cover preventative maintenance for up to three different units regardless if additional coverage was purchased. 
   
2. This excludes Sears Downsell Warranty Plans, these plans don't include preventative maintenance.
   
3. Sears plan owners in Hawaii only receive preventative maintenance for refrigerators.
   

Gold Warranties

1. Appliances
   
2. Electrical
   
3. Heating, Venting & Air Conditioning
   
4. Plumbing
   

1. Select one of the Trade options from the list.
   
2. Ensure Standard is selected from the Event Type and Severity drop-down lists.
   
3. Select Preventative Maintenance from the Service Request Type drop-down list and click Next to open the Service Request Item Selection screen.
   
4. Select the appropriate Item from the Please Select Item list. (Note differences between Sears and Gold warranties.)
   
1. Sears Warranties
   
1. Preventative Maintenance - Air Conditioning
   
2. Preventative Maintenance - Heating System
   
2. Gold Warranties
   
1. Preventative Maintenance - Appliance
   
2. Preventative Maintenance - Electrical
   
3. Preventative Maintenance - Heating, Venting, and Air Conditioning
   
4. Plumbing
5. Select the appropriate Brand from the Please Select Brand list. (Note, all trades will be listed as [Trade]:Other.)
   
6. Enter N/A in the Model Number and Serial Number fields.
7. Select Only Unit from the Location drop-down list. (If there are multiple units select Verify and enter the number of units in the Special Instructions and Comments fields in the Service Job section of the Service Request screen)
   
8. Select Preventative Maintenance Event from the Problem Code drop-down list.
   
9. Enter Preventative Maintenance in the Problem Description field and click Next to launch the Assign SP pop-up.
   

If the Item Brand has been selected before, a warning displays stating the Service Request limit has been reached under the customer's warranty.

Assign a Service Provider

1. Select one of the following options from the Assign SP drop-down list:
   
1. Assign to Highest Ranked SP - to find the highest ranked Service Provider who showed possible availability
   
2. SP Extended Zip Search - to find the nearest available Service Provider
   
3. Force Assign - to associate this service request with another multi-item service request
   
4. Assign by SP Calendar - to assign a Service Provider based on appointment availability
   
2. Click Continue to display the relevant page based on the selection made.
   
3. Review the information in the Customer and Service Pro panes to ensure the customer's email is up to date, the service request matches the customer's needs and a Service Provider is selected.
   
4. Enter "Preventative Maintenance Service Request" in the Service Description field in the Service Job section of the Service Request screen.
5. Enter any special instructions, such as gate codes or access controls in the Special Instructions field and click Next to open the Payment screen. (This is also where you enter the number of units if there are multiple units and you selected Verify in the Location drop-down list.
   
6. Ensure Deductible Amount is $0.00. Click Confirm Appointment to confirm the service appointment, then click Close to update the case profile.

1. If the customer doesn't have an email, or doesn't wish to provide one, you may enter a dummy email address.
   
2. The Entitlements section lists service dates and provides a Preventative Maintenance checklist for the Service Provider.