Pricing and Labor Guide

Pricing and Labor Guide

The Pricing and Labor Guide provides a quick and accurate reference for parts and labor costs on all types of jobs.

Certain combinations of parts can be accessed and changed out for a single flat rate. For example, if a technician needs to change out both a clutch and a belt, we would give them a half hour of labor for both parts because both parts are in the same area. That area is already opened so it should not take extra time to change them both out.

Process

  1. Take the full Service Report capturing all parts, pricing, and part numbers.
  2. Open the Pricing and Labor Guide. (Attached)
  3. Click the Enable Content button on the top of the guide.
  4. On the Table of Contents tab, click the item you are gathering pricing for.
  5. Enter the number needed in the empty cell on the line for each required part.
  6. Click Enter.
  7. Scroll to the bottom to see the total part cost and total labor allowed for the job.
  8. When finished, click Reset Form.
  9. Click Home to return to the Table of Contents.
  10. Click the X in the upper right corner to close.
  11. DO NOT SAVE WHEN PROMPTED.

Communicating Pricing to the SP

Suggested Phrases

Do Not Say

·         “We normally pay <Amount> for this part.”

·         “This is what we normally pay for this part.”

·         “We can pay <Amount> for this part.”

·         “This is what we can pay for  a <Part>.”

·         “We can allow <Amount> for labor.”

·         “This is how much labor we can allow.”

·         “Cinch parts with markup”

·         “Price with markup”



    Helpful Links

    i-Knowledge Help System - Partner Teams
    i-Knowledge Help System - Internal Teams

      • Related Articles

      • Appliance Install Pricing Guide

        In some cases, Cinch may offer an install credit on an Appliance Replacement. Below is a list of current install pricing for each appliance. Appliance Install Price Clothes Dryer $75 Clothes Washer $75 Cooktop $100 Dishwasher $75 Microwave – Built In ...
      • Soft No Job Aid

        Click the Attachment below to view Job Aid.
      • Service Fee Surcharge: Script

        Use the below scripting when advising the customer of the Service Fee Surcharge. Surcharge Disclaimer Disclaimer Script “Service costs have risen due to global part delays, labor shortages and added transportation costs. Cinch is temporarily ...
      • Authorizations Note Templates

        Comments Scenario Note Type Note Template Repair using CHS Parts Private AUTHORIZATIONS NOTE: Caller Name & Company – Bob with Joe’s Appliance Age/Condition of Unit – 10 years old, good condition Failed Equipment – Control board shorted Reason for ...
      • Customer Service Documentation Guidelines

        Documentation is required for all customer interactions. Clear and complete documentation tracks customer care and expectations which results in efficient and consistent customer service.  The following examples should be used as a guideline. DO NOT ...