Re-Notify

Re-Notify

Overview

The Re-Notify feature gives Cinch the ability to send a message and resend a dispatch email to the assigned Service Provider.

Re-Notify Procedure

  1. Locate and verify the customer record using the Customer Search and Verification procedure.
  2. Click the appropriate Service Job hyperlink to open the service job the customer is calling about.
  3. Scroll to the Service Instructions section of the Edit/View Service Job page and review the information for the currently assigned Service Provider.
  4. Click the Re-Notify button at the bottom of the page.
    1. The Re-Notify Reason box opens.
  5. Enter a re-notification reason and click the Re-Notify button
    1. The re-notify reason is displayed in the Service Instructions section.
    2. The re-notification and reason display on the Status History tab.

    Helpful Links

    i-Knowledge Help System - Partner Teams
    i-Knowledge Help System - Internal Teams

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