Sears Service Pro User Guide

Sears Service Pro User Guide

Use the Sears Service Pro app to:
  1. Provide customers with current Service Request status
  2. Review Service Technicians comments
  3. Review Part Status to move the job forward, if needed
  4. Update customer on ETA for Part Status, if applicable, using the UPS tracking number
  5. Capture model and serial number of appliances being worked on

Logging in to Service Pro

Use the information below to access and log in to the Sears Service Pro app. All Cinch users will use the same ID and Password provided here.
  1. Site URL: Service Pro
  2. User ID: chsgene
  3. Password: mar22mar

User Guide


    Helpful Links

    i-Knowledge Help System - Partner Teams
    i-Knowledge Help System - Internal Teams

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