Preparing for Training & Testing

Preparing for Training & Testing

Cinch team members who are invited to training classes or system testing must perform a
few setup processes prior to logging into Zoho Desk for those sessions. 

Preparing for Training

There are two steps to prepare to login to the Training portal: 
  1. Sign In to Accelerate for the training portal.
    Accelerate is a system that allows team members to enter the testing and training environment.
  2. Sign In to Zoho Desk Training portal.
    Zoho Desk Training Environment has a yellow toolbar and contains fake customer data
    that allows you to test new features and enhancements. 

Step 1: Sign In to Accelerate

  1. Navigate to: https://cinchhs-agent-preprod2.mendixcloud.com/login.html.
  2. Click Agent Sign In.
  3. Log in to Accelerate with your Cinch credentials (AWS Workspace or CHS System Log In).
  4. Leave browser open and open a new tab. 
    Go to the next step to sign in to the training environment.

Step 2: Sign In to Zoho Desk

  1. Open Chrome.
  2. In the address bar, type desk.zoho.com and click Sign In.
  3. Enter the generic training log-in details (Username and Password)
    provided by your instructor, similar to the screen shown below.
     
  4. If that account has access to more than one workspace environment, click the workspace you want for this specific session, such as Training.

Preparing for PreProd | User Acceptance Testing (UAT)

There are two steps to prepare for system testing, also called User Acceptance Testing (UAT): 
  1. Sign In to Accelerate for the PreProd (UAT) portal.
    Accelerate is a system that allows team members to enter the testing and training environment.
  2. Sign In to Zoho Desk for the UAT portal.
    Zoho Desk UAT Environment has a light blue/lavender toolbar and contains fake customer data
    that allows you to test new features and enhancements. 

Step 1: Sign In to Accelerate

  1. Navigate to: https://cinchhs-agent-preprod.mendixcloud.com/login.html.
  2. Click Agent Sign In.
  3. Log in to Accelerate with your Cinch credentials (AWS Workspace or CHS System Log In).
  4. Leave browser open and open a new tab. 
    Go to the next step to sign in to the training environment.

Step 2: Sign In to Zoho Desk

  1. Open Chrome.
  2. In the address bar, type desk.zoho.com and click Sign In.
  3. Enter your daily Cinch system login credentials (Username and Password).
    If you have access to more than one workspace environment, click the workspace you want for this specific session, such as Production (Prod) or Training.



    Helpful Links

    i-Knowledge Help System - Partner Teams
    i-Knowledge Help System - Internal Teams

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