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• CTI Verification Job Aid

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• SurgeProtect: Script

  The following script advises the Rights and Responsibilities for a Surge Event: Script “To process your Service Request, you can contact a licensed and insured service company in your area to diagnose your surge event. Please complete the ...

• Sears Branded Script

  All Sears calls should be branded at the opening and closing of the call as: Sears Home Warranty Support Center. Sears Home Warranty Support Center: Cinch associates Sears Solution Team: Sears associates Opening and Closing When the call comes in, ...

• Are Your Calls CINCHED

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• Customer Service Documentation Guidelines

  Documentation is required for all customer interactions. Clear and complete documentation tracks customer care and expectations which results in efficient and consistent customer service.  The following examples should be used as a guideline. DO NOT ...