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Script |
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“To process your Service Request, you can contact a licensed and insured service company in your area to diagnose your surge event. Please complete the SurgeProtect Claim Reimbursement form that was included in your Welcome Kit. If you no longer have this form, I can send one to you via email. Please verify the email address we have on file. Once the diagnosis has been completed, please attach an invoice, which must be on your service company’s letterhead, validating the surge event. The invoice must include the following: The service company’s name, address, phone number and email; Your name, address and phone number; the diagnoses of the failed item, which must include make, model, and serial number; the service company’s recommendation of repair/replacement; and a copy of the receipt/payment of the repair/replacement item. The SurgeProtect Claim Reimbursement form provides you with instructions on where to send your invoice for processing. Once your invoice has been reviewed, you will receive communication advising of the claim reimbursement decision. For approved claim, please allow 20 business days for processing.” |