Weather Conditions - Delay in Service Script

Weather Conditions - Delay in Service Script

Verify Weather Conditions

Go to www.weatherunderground.com and enter the customer's property zip code to verify weather conditions in that area.

Weather Delay Script

Script

“<Customer Name>, due to the ongoing weather emergency from the extreme cold/heat, you may experience some delay in service. It may be 3-5 days, but we will make every effort to provide you with service as soon as possible.”


    Helpful Links

    i-Knowledge Help System - Partner Teams
    i-Knowledge Help System - Internal Teams

      • Related Articles

      • SurgeProtect: Script

        The following script advises the Rights and Responsibilities for a Surge Event: Script “To process your Service Request, you can contact a licensed and insured service company in your area to diagnose your surge event. Please complete the ...
      • NPF: Script

        Script Explain Standard: “<Customer Name>, our search for a Service Professional in your area is taking longer than anticipated. To expedite your Service Request, I can authorize you to contact a licensed and insured local service company of your ...
      • Service Fee Surcharge: Script

        Use the below scripting when advising the customer of the Service Fee Surcharge. Surcharge Disclaimer Disclaimer Script “Service costs have risen due to global part delays, labor shortages and added transportation costs. Cinch is temporarily ...
      • Service Professional Assignment/Scheduling Appointment Script

        Customer Communication Script Advise “<Customer Name>, I have assigned you to a Service Provider in out network. We ask that you contact the Service Provider directly to set up an appointment date and time that is best for you. Do you have a pen and ...
      • Service Call Fee/Deductible Collection Script

        The below script must be read to the caller prior to processing a payment transaction.  The script MUST be read verbatim and the caller MUST provide verbal authorization before the payment can be processed. Script “<Customer Name>, please be advised ...