Zoho Desk Portals | Workspaces

Zoho Desk Portals | Workspaces

At Cinch, we have multiple working environments, also called workspaces or portals, based on your team and assigned work. Each environment has a special color, however, Cinch Production (real customer data) will always have the Cinch Green banner as shown below.

The current portal banner colors:
  1. Green
    Production | Real Customer Data
  2. Light Blue/Lavender
    PreProd | Fake Customer Data
  3. Yellow
    Training | Fake Customer Data


Choose a Portal

  1. Open Chrome.
  2. In the address bar, type desk.zoho.com and click Sign In. 
    1. If you have access to more than one portal (workspace), you will be offered a list of available systems,
      such as Cinch QA, Cinch Training or Cinch Production (Prod).
  3. Choose a portal. Click the Portal page name.
    Some Zoho Desk users have access to many portals based
    on their role requirements within Cinch.

If you have access to only one portal, the main portal page displays on your screen.

Change Portals or Set Default Portal

  1. Open Chrome.
  2. In the address bar, type desk.zoho.com and click Sign In. 
  3. At the top right, click Profile  .
  4. Click My Portal(s). 



    The portals that you have access to will be displayed on the Portal page.



  5. To Change Portals: 
    1. Click the desired portal title. The portal is opened on your page and
      the toolbar color will reflect the portal color: Green (Production), Black (QA) and Light Blue (PreProd). 
  6. To Set a Default:
    The default system is the main landing page (homepage) that displays after a successful Sign In.
    1. Using the mouse, point to the desired portal.
    2. Click SET AS DEFAULT.
      Most Agents and Associates will choose the Cinch-Prod (Production) portal.

    Helpful Links

    i-Knowledge Help System - Partner Teams
    i-Knowledge Help System - Internal Teams

      • Related Articles

      • Logging a Call in Zoho Desk

        Log a Call via the CTI pop-up Click Edit Call from the CTI pop-up. Enter Call Category and Sub-Category. For non-service-related calls, enter a description of the interaction in the Description field (this is the comment that would normally be ...

      • Home & Sign In

        Welcome to Zoho Desk Zoho Desk is our Customer Case Management system that allows associates to deliver best-in-class service to our customers. Our customers can access some Zoho Desk information using My Account. Service Pros can access the Zoho ...

      • Clear Cache & Multiple Sessions

        Google Chrome + Zoho Desk  Google Chrome is the recommended browser for all Zoho Desk sessions. Chrome is installed on most Cinch laptops and virtual workspaces. At times, you will need to clear the browsing history from the browser, also ...

      • Preparing for Training & Testing

        Cinch team members who are invited to training classes or system testing must perform a few setup processes prior to logging into Zoho Desk for those sessions.  Preparing for Training There are two steps to prepare to login to the Training portal:  ...

      • Connecting to Avaya

        Connect Avaya CTI Extension Log in to the Zoho Desk Production environment. Click the Avaya icon (  ) on the bottom right corner of the Homepage. Click Authorize on the pop-up. Click the Authorize button on the notification banner or from the bottom ...