Business Processes
Customer Callback Option
Customers will be offered the callback option via the IVR when there are no associates available to assist. The customer can choose the callback option rather than wait on hold. The system holds the customer's place in line and automatically dials ...
Cinch Correspondence & Remittance Addresses
Cinch Correspondence Addresses Corporate Anderson Service Center Cinch Home Services PO Box 810277 Boca Raton, FL 33481-0277 Cinch Home Services 1520 E. Greenville St, Suite K Anderson, SC 29621 Remittance Address Payment Center Payment Processing ...
NL-Glossary
Terms Description 180-Day Workmanship Guarantee Cinch's guarantee on covered repairs. If same covered part fails again within 180 days, no deductible is due. A/C Air Conditioning or Air Conditioner Additional Coverage Covered systems and components ...
NL-Documentation Abbreviations
Below is a list of common abbreviations approved for use when documenting. ADV - Advised AGT – Agent AMEX – American Express Credit Card APPT - Appointment B/N - Buyer Notification CANC or CXL – Canceled CB - Call Back CI - Called-In CONF – ...