Cancellation Procedures
Cancellation due to Surcharge
If cancellation occurs directly due to the surcharge, follow normal cancellation process and use the below reasons for cancellation: Main Reason: Pricing Cancellation Reason: Surcharge Rebuttals Use the following rebuttals to attempt to save the ...
Deceased Customer: Cancellation/Name Change Process for ALL Contracts
If a customer has a contract/warranty in their name and we are notified they are deceased, we are NO LONGER required to receive a copy of the death certificate or formal written request to proceed with cancellation or name change. Prior to proceeding ...

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